Shipping & Returns Policy
We use TheCourierGuy courier services for local deliveries and international deliveries. You will be provided with a tracking number to track your parcel as soon as it has been given to the couriers. To track your parcel using our couriers, please click here.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
Shipping options in South Africa:
Pretoria: Your parcel will be delivered to an address in Pretoria for R50 only.
TheCourierGuy: Gauteng – Your parcel will be delivered to an address in Gauteng within 1-2 working days when sending to a Major Centre. The cost for a 0-15kg parcel is R90 and for a 16-25kg parcel is R155. Please select this option if the delivery address is in Gauteng.
Fastway Couriers: Rest of South Africa – Your parcel will be delivered to an address which is outside Gauteng within 2-3 working days when sending to a Major Centre. The cost for a 0-15kg parcel is R120 and for a 16-25kg parcel is R175. For parcels delivered to the Northern Cape, the South African Post Office and Postnet Couriers will be used. The shipping cost will be calculated during the checkout process.
Pick-up: Place your order online and collect it at our premises in Pretoria to save time or to send a driver or courier. You will receive and email when your order is ready for collection. Over the counter sales are also welcome. Please note: When delivering to remote areas, an aditional 48-72 hours should be added to the delivery times stated above.
If you qualify and make use of the free shipping promotion, we preserve the right to choose the type of shipping to use for your order.
We use TheCourierGuy for our international shipping. The cost will be calculated after you have checked out and before you make payment.
You may return items within 30 days of delivery for a full refund as long as the item is in its original condition. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you ordered the wrong item or are unhappy with product, you will be responsible for the return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Completed Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
For returns via drop off, courier or post, please send it to:
Mavrakis Concepts (PTY) Ltd
260 Crown Avenue